Understanding our credit-based system and refund terms for Patreon Media Downloader services.
Patreon Media Downloader operates on a transparent credit-based system where you pay only for what you download:
In most cases, payments for Patreon Media Downloader credit purchases are not refundable.
Unfortunately, we cannot offer refunds as costs incurred for utilizing backend services and downloading media are significant. Our providers do not allow us to request refunds for the processing time used to download your media. This would result in a loss-making situation for us.
However, you can be assured that any purchased credits will forever be yours. Credits never expire and can be used at any time to download content through our Chrome extension.
By purchasing credits and using our service, you agree to waive your right to a refund for the reasons outlined above. This policy helps us maintain affordable pricing and reliable service for all users.
If you have any questions about this refund policy or need assistance with your account, please contact our support team through your dashboard.
Last updated: June 2025